Shipping & Returns
*Free Shipping over $50
Please note, orders shipping outside the contiguous United States will not qualify for free shipping on orders over $50. If you live in Alaska, Hawaii, or US territories, standard shipping rates apply, shipping from California.
COVID UPDATE: we are open & shipping
Our warehouse team is still shipping, but is running a smaller team to ensure people are safe. Please note orders may take 5-7 days to ship, although many still ship in 2 business days or less. If you have questions, don't hesitate to reach out!
When will my order ship?
Our goal is to process and ship orders within 1-2 business days. We’re still a tiny team, but we're pumped to have you as a customer and we know you're excited to get our goods! You will receive a shipment notification email with your tracking number as soon as we send the package, but as always, if you have any questions give us a shout.
Where does Confidants ship?
Right now, we’re just shipping to the U.S. only. BUT we’re working to bring Confidants to more women worldwide. Sign up for our newsletter to be the first to hear when we start shipping abroad!
Tracking shows the package was delivered—but I don’t have it. What should I do?
We're here to help! Please check tracking one more time to see if it was held at a local location.
If you live in a multi-resident building, please check with your building, doorman, or neighbors in case there was an accidental mix-up. As longtime apartment renters, we know the feeling.
If you're living in a house, condo, or airstream by the river and are the only one receiving mail at that location, please check the doorstep to make sure the new mailman didn't deliver it somewhere unusual.
If the package is still missing, give us a shout and we'll work it out!
What is your return policy?
We accept returns that are in good condition and have not been damaged or used. Please return within 30 days for a full refund, less shipping. At this point, we do not offer free returns but are working hard to make that happen.
How do I submit a return?
Click this link to submit a return. All you need is the order number and ship to zip code.